terms & conditions

Terms and Conditions

Welcome to Box Master Containers. These Terms and Conditions govern your use of our website, products, and services. By accessing our site or placing an order, you agree to comply with and be bound by the following terms. If you do not agree, please do not use our website or purchase from us.

These terms are designed to protect both you and Box Master Containers and to ensure a transparent and professional experience from browsing to delivery.

1. Use of the Website

You may use our website solely for lawful purposes and in accordance with these Terms. You agree not to:

  • Interfere with the functionality of the site or its security features

  • Attempt to gain unauthorized access to any portion of the site or data

  • Use the site to transmit spam, malicious code, or harmful content

  • Misrepresent your identity or provide false information

We reserve the right to limit or revoke access to the site at any time for behavior we deem abusive, unlawful, or in violation of these Terms.

2. Orders and Payments

When placing an order with Box Master Containers, you agree that:

  • All information provided (name, contact, shipping details) is accurate and complete

  • You are authorized to use the payment method provided

  • Full payment (or agreed deposit) is required to initiate processing or fabrication

  • Orders are subject to acceptance and availability

Once an order is confirmed, changes or cancellations are only permitted within the timeframes outlined in our Shipping Policy and Refund Policy.

We reserve the right to cancel or refuse any order at our discretion, including those we believe are fraudulent or incomplete.

3. Product Descriptions and Custom Builds

We make every effort to ensure that our product listings, images, and descriptions are accurate. However, because many of our items—such as container homes and tiny homes—are customized or built to order, some variations may occur.

We are not liable for minor deviations in color, finish, or layout, especially when materials are subject to availability or the buyer has made specific modification requests.

It is the customer’s responsibility to review and approve final design specs, measurements, and site access requirements prior to fabrication and delivery.

4. Shipping and Delivery

Our Shipping Policy outlines estimated processing and delivery times, shipping costs, and responsibilities related to delivery. Delivery times may vary based on location, weather, access, and third-party carrier schedules.

Customers are responsible for ensuring that the delivery site is prepared and accessible. If a shipment is delayed due to lack of access or site issues, additional delivery or storage fees may apply.

We are not responsible for delays caused by events outside our control, including weather conditions, carrier delays, or unforeseen logistical challenges.

5. Returns and Refunds

Our Returns Policy and Refund Policy clearly explain eligibility and procedures for returning items or requesting a refund. Not all items are eligible for return, especially custom builds and modified shipping containers.

Please review these policies carefully before purchasing, and reach out to our team if you have questions about a specific order.

6. Warranties

We offer limited warranties on eligible products, as outlined in our Warranty Policy. Warranties cover structural or functional defects under normal use but do not extend to damage caused by misuse, weather exposure, or improper maintenance.

All warranty claims must follow the procedures outlined and be submitted within the coverage period.

7. Intellectual Property

All content on our website—including text, images, logos, designs, videos, and layout—is the property of Box Master Containers and may not be copied, distributed, or reused without our written permission.

You may view and print content from our site for personal, non-commercial use only.

8. Limitation of Liability

To the fullest extent permitted by law, Box Master Containers shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • The use or inability to use our site or services

  • Delays or failures in delivery

  • Errors in product descriptions or user-generated content

  • Damage to property during delivery unless caused by our negligence

In no event shall our liability exceed the purchase price of the item in question.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. When we do, we will update the “Last Updated” date at the bottom of this page. Your continued use of the website or services after changes are posted constitutes your acceptance of the new Terms.

Last Updated: April 6, 2025

10. Governing Law

These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of the state or province in which Box Master Containers is headquartered, without regard to conflict of law principles.

11. Contact Us

If you have any questions about these Terms or need assistance, we’re here to help.

📧 Email: info@boxmastercontainers.com

Thank you for choosing Box Master Containers. We’re proud to serve you and look forward to helping you bring your container vision to life.