FAQ

Shipping

At Box Master Containers, we understand the importance of a smooth and timely delivery experience. Whether you’re purchasing a shipping container for storage, a custom container home, or a tiny home, we are committed to getting your order to you safely and efficiently. Below is everything you need to know about our shipping process.

1. Shipping Costs

Shipping costs depend on the size and weight of the product, the delivery location, and the method of transport. During the checkout process, the total shipping cost will be clearly displayed before you complete your purchase. For remote or specialized locations, we may need to offer a custom shipping quote, which we will provide promptly upon request.

2. Shipping Methods

We offer a variety of shipping methods to accommodate different needs:

  • Local Deliveries: Typically for smaller or pre-existing containers and homes, delivered via flatbed or specialized vehicles.

  • Long-Distance Deliveries: For larger orders, including custom-built container homes and tiny homes, we use trusted freight carriers and specialized delivery services.

  • Remote and Rural Deliveries: We offer services to more remote locations. In some cases, a dedicated delivery plan may be required to accommodate site conditions or accessibility issues.

3. Delivery Timeframes

Our delivery times can vary depending on the product and destination:

  • Processing Time: Orders are usually processed within 3-5 business days. This allows us to prepare your product for shipment and ensure everything is in order.

  • Local Deliveries: Once processed, local deliveries typically take 1-3 business days.

  • Regional and National Deliveries: Depending on distance, deliveries to regional and long-distance locations may take 5-10 business days.

  • Custom Builds: Custom-built container homes or tiny homes require additional time for fabrication. We will provide you with an estimated delivery window during the order process.

Please note that delivery times may vary depending on weather conditions, shipping carrier schedules, or other unforeseen circumstances.

4. Delivery Preparation

To ensure smooth delivery, please make sure your site is:

  • Accessible: Ensure that your delivery location is easy to reach by truck. If your property has narrow roads or tight spaces, please inform us in advance so we can plan the best delivery method.

  • Level: A flat, level surface is essential for the safe placement of containers or homes.

  • Prepared: If you are receiving a container home or tiny home, ensure that all required utilities (water, electricity, etc.) are pre-installed, if applicable, and that there’s sufficient space for the installation process.

If you are unsure whether your site meets these requirements, don’t hesitate to contact us. We can offer guidance and, in some cases, connect you with local contractors who can assist with preparation.

5. Tracking Your Shipment

Once your order has shipped, you will receive tracking details via email so you can monitor the progress of your delivery. We work with trusted logistics partners to ensure that you are kept informed every step of the way.

6. Special Considerations for Container Homes and Tiny Homes

For container homes and tiny homes, special considerations must be taken into account, such as:

  • Site Access and Size Requirements: These homes are large and require significant space for placement. If access is difficult or restricted, please inform us prior to delivery so we can make the necessary adjustments.

  • Installation: If you’ve opted for a full installation service (e.g., plumbing, electrical), additional time will be needed to ensure all systems are fully set up and functioning. We will coordinate installation with you ahead of time.

7. Damaged or Missing Items

While we take every precaution to ensure your products arrive in perfect condition, occasionally damages or issues may occur during transit. If you notice any damage or missing items upon delivery, please report it to us within 48 hours. Our customer service team will assist you with the next steps, which may include filing a claim with the carrier, arranging for repairs, or processing a replacement.

8. Shipping to International Locations

At this time, we primarily focus on domestic shipping within the United States. If you are looking for international shipping, please contact us to discuss available options and additional shipping charges.

9. Delivery Acceptance and Inspection

When your order arrives, we kindly ask that you inspect the shipment before signing off on the delivery. If there are any issues—such as damage or missing parts—please document them with the carrier and notify us immediately so we can resolve the issue as quickly as possible.

We’re here to ensure that your order reaches you safely and on time. If you have any questions about shipping or need a custom quote, please don’t hesitate to reach out to us at info@boxmastercontainers.com